Focus EduVation was tasked with tagging thousands of test questions and textbook content to specific learning objectives for multiple disciplines in a short period of time.
Because Focus Eduvation believes in working closely with the client, all project managers were required to report directly to the VP, who served as the single point of contact and kept the client informed about the progress of the project. Client feedback was shared with everyone on the project.
Due to the volume of work, a project manager was assigned to each discipline. Project managers were responsible for training their teams. This training allowed the subject matter experts (SMEs) to quickly sift through tagging categories and identify appropriate tags to be assigned to questions and images. By checking that items were correctly aligned, project managers provided the quality control needed to ensure high levels of accuracy and a near-zero rate of errors.
The SMEs followed clearly defined benchmarks, and set and met milestones. If the project manager discovered any discrepancies, the project manager conducted a needs analysis. The results may have indicated a need for additional training or for additional staff to handle the workload. Benchmarks were then reset for these changes in productivity and new resources were onboarded and trained.
Focus engaged a team of skilled subject matter experts, all of whom had teaching experience at the college level, to serve as taggers. They were chosen for their understanding of the subject matter and their ability to quickly read through pieces of content, or look at images and identify what concepts they relate to.