Support and Professional Development

Faculty presently play a substantial role in shared governance at the vast majority of colleges and universities that partner with Focus EduVation. Faculty at the College is responsible for the review, oversight, approval, and maintenance of all program curricula. In addition to the curriculum being owned and maintained by the College, Focus EduVation also recognizes that the College ultimately holds admissions, program instructions, and final decisions related to satisfying course components and, therefore, graduation.

We have led workshops and webinars on rubrics and assessment, managing groupwork online, designing and facilitating productive online discussions, managing larger online classes, and integrating emerging technologies, among others, specific to our partner needs. To support community of practice among faculty, we love to showcase existing program courses so that faculty can learn from and support one another in their effort to improve their courses continually. As programs scale, we strive to continually assess needs so that we stay a step ahead of the training and support requirements.

Sample Sessions of Online Teaching Strategies Course for Faculty

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    Session 1

    Professional Presence

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    Session 2

    Providing Efficient and Effective Feedback

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    Session 3

    ABCs of Discussion Boards

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    Session 4

    Being Effective with Video Conferencing

Technical Support

We always want faculty to feel confident about online learning. Technology is an integral part of delivering this, but it is not everything. As online technology advances, the delivery of academic coursework, online student support services, and staff knowledge, must also advance for the technology to meet student needs.

We provide a team of highly skilled service professionals with a deep understanding of your institution and programs, giving them the insight to deliver guidance when and wherever your students need it most.

Every conversation with our support team is tailored to support the individual, whether that is assisting with assignments, software troubleshooting, or confirming course registration.

Should your faculty experience any hardware, software, or access issues during the live course, they get immediate support via our 24×7 Technical Support Center.

If faculty encounter any issue with course content or need non-time-sensitive course setup support, they are encouraged to email our academic services team directly via a unique partner email group. This email account is monitored throughout business hours, and follows an Academic Support Communication Protocol, as detailed in the example below:

  • Email received at [email address TBD] Faculty or student receive an autoreply
  • Our team acknowledges the issue and initial priority in reply
  • We investigate the issue
  • We resolve the issue
  • If the issue cannot be resolved quickly, we will send a status update with an estimated resolution time (or next status update), plus a workaround solution if applicable
  • We test/verify the issue has been resolved We reply to faculty or student email with resolution